Privacy
Policy

Who we are

McLANEE is responsible for the personal information described in this policy. References to McLANEE, “we”, “us” or “our” mean McLANEE.

If you have a question about this policy or the way we use your information, please contact us through our Contact page.

Information we collect

Depending on how you interact with McLANEE, we may collect the following information:

• Your name, email address and telephone number.
• Your billing and delivery addresses.
• Order, product, return and customer-service details.
• Payment status and transaction references. Complete card details are handled by the selected payment provider and are not stored by McLANEE.
• Messages, enquiries and marketing preferences.
• Technical information such as your IP address, browser, device, pages visited and website activity.
• Cookie and consent preferences.

How we use your information

We may use your personal information to:

• process, deliver and manage orders and returns;
• take payments and prevent fraudulent transactions;
• provide customer service and respond to enquiries;
• send order, delivery and service communications;
• maintain accounting, tax and business records;
• operate, secure and improve our website; and
• send marketing communications when you have chosen to receive them.

We process information where it is necessary to perform our contract with you, comply with a legal obligation, support our legitimate business interests or where you have provided consent.

Sharing your information

We do not sell your personal information. We may share only the information required with trusted organisations that help us operate our business, including:

• payment and fraud-prevention providers;
• couriers, fulfilment and returns partners;
• website hosting, email and technical providers;
• professional advisers, insurers and auditors; and
• regulators, courts or public authorities where we are legally required to do so.

Cookies

We use essential technologies to operate features such as the shopping bag, checkout and security. Optional analytics or marketing technologies are used according to your choices.

Read our Cookie Policy for more information about the technologies we use and how to manage your preferences.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. This includes fulfilling orders, managing returns, resolving disputes, preventing fraud and meeting tax, accounting and legal obligations.

Keeping your information secure

We use appropriate technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration or disclosure. Although no online service can guarantee complete security, we regularly review the safeguards used by our website and service providers.

Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate information;
• request deletion or restriction in certain cases;
• object to certain processing and direct marketing;
• request transfer of information you provided; and
• withdraw consent at any time where processing relies on consent.

You may unsubscribe from marketing through the link in any marketing email. You may also raise a concern with the UK Information Commissioner’s Office.

Third-party links

Our website may link to websites operated by third parties. McLANEE is not responsible for their privacy practices, and we recommend reviewing their privacy information before providing personal details.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version and updated date will always be displayed on this page.