Customer care

Frequently Asked
Questions

Find guidance about McLANEE products, orders, delivery, returns and caring for your handbag.

01What materials are McLANEE handbags made from?

McLANEE handbags are made using carefully selected materials, which may include leather, canvas and premium alternative materials.

Refer to the individual product page for the exact material and care information for each handbag.

02How do I care for my McLANEE handbag?

03How can I place an order?

04Can I change or cancel my order after placing it?

05What payment methods are available?

06What should I do if my order arrives damaged or incorrect?

07Are McLANEE handbags lightweight?

08Do the handbags have multiple compartments?

09How can I track my order?

10Do you deliver outside the United Kingdom?

11How do I return an item?

12Do you offer discounts or promotions?

Frequently AskedQuestions